EVANSVILLE – As the end of the winter heating season approaches, Vectren Energy Delivery of Indiana reports that the regulatory moratorium, which prevents energy companies from disconnecting customers who meet low-income guidelines and have received federal and state utility heating assistance, expired Friday.
Customers who have received a disconnect notice or need bill payment assistance should contact Vectren online at Vectren.com or call 1-800-227-1376 to make payment arrangements and avoid potential disconnection.
“Due to the bitter cold temperatures we experienced at the beginning of this year, some customers may find themselves behind on their bill payments,” said Lynnae Wilson, chief business officer, Indiana electric. “As part of our commitment to our customers, we have programs and payment options to help them manage costs.”
Customers can choose from the following options, as well as energy-efficiency programs:
Payment Arrangement: Customers who are having difficulty paying bills in full can request a payment arrangement to fulfill the obligation in smaller increments over a set period of time. Eligible customers can request a payment arrangement by calling 1-800-227-1376.
Energy Assistance Program: State and federal utility assistance dollars are still available for income-eligible customers. Customers who fall below 150 percent of federal poverty guidelines ($37,650 for a family of four), should visit their local service provider to sign up for EAP. Visit ihcda.in.gov to locate the local service provider.
Universal Service Program: Natural gas customers who qualify for EAP will be automatically enrolled in the Universal Service Program. The USP provides a discount on natural gas bills for eligible low-income customers from December through May. Discounts are not applied retroactively.
Energy-efficiency Resources: Vectren offers energy-efficiency programs for customers, which can be found at www.vectren.com/saveenergy. Customers can also apply for all residential (home ownership or rental) weatherization programs, including programs available through the local service provider.